10 Lug [Resolved] Zoomcar — Car not delivered and no proper solution given.Jobs in India, Blue Collar Jobs, Vacancy – QuikrJobs
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Car Rental. They had given me a car which was getting overheated engine after driving for some time due to which even the AC stopped working. This was informed to the executive who had handed over the car to me. Based on the instructions from the executive I took the car to a near by garage in Panvel.
After inspecting the car the mechanic informed that the radiator fan was not functioning due to which the car engine had got overheated. This was informed to the executive as well as to the customer care.
Even after the complaint was registered at the customer care nobody bothered to call back to solve the issue even though i had specifically told them that I was standing at the garage with my family.
I informed the issue of the car to the Zoom Car technician at the other end. He asked me to put the mechanic on line so that he could find the issue and resolve it. Accordingly I made the mechanic talk to the Zoom Car technician. Based on their conversation, the Zoom Car technician advised me to replace the radiator fan and repair the ac with the assurance that whatever be the bill amount would be refunded by ZOOM CAR within 24 hours after handing over of the car.
All this had consumed four hours of my time on the 31st of December and my New Year plans with my family became a disaster. I had received a mail from ZOOM CAR instructing me to carry out the repair work and upload the repair bills screenshot of the mail attached. The car was returned back on! I am attaching all the photos relevant to this mail so that the matter can be sorted at the earliest. Yes 0. Zoomcar customer support has been notified about the posted complaint.
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Legal Drafting Rent Deed Drafting. Partnership Deed Drafting. Sale Deed Drafting. Lease Deed Drafting. Joint Venture Deed. By Pranab Published On 25 Feb Updated On 08 Oct Category Consumer Complaint 43 comments In the modern lifestyle, driving a car is an essential commodity to reach workplaces, malls, medical stores, or outstation trips.
Zoomcar and its Issues Poor Car-condition Overpriced packages than it has promised Rented car is not Sanitized properly Hidden Charges Mechanical issues found in the Cars Disputes in the Car-returning process Differences in Fuel prices High-priced Insurance Claims Consumer Complaint Filing against Zoomcar At first, you are required to contact Zoomcar to explain the disputes and claim the grievances. How We Can Help You here?
Share With :. Leave A Comment Cancel reply. Neha 31 Mar, My name is Neha Khemraj Desai recently I opted to host my car on zoom app I followed all the registeration process provided relevant documents like pan card aadhar cared driving license etc. But the name that reflects on my app is some unknown person’s name Rakesh Gregory and zoom is sending correspondence by addressing me with third party name that is not acceptable I won’t host my care by someone else’s name it’s is identity theft and breach of security Reply.
Aryaman Bansal 24 Mar, Refund pending since past more than a month. They never pick up calls or reply to any mails. Sachin Naganur 24 Mar, Hi Sir, I am really unhappy with service of zoomcar first I booked a car then they told car have some mechanical issues and they will provide alternative car but not provided they never called me as they promised to call back.
Sachin Reply. Rakesh 23 Dec, Refund pending si!! Reached out to them mail, call multiple times and no response! Mandeep kaur 23 Oct, My standing car was hit by rash reverse driving by the zoomcar driver. You have to upload your original driving license while registering. If you are not able to log in or not receiving the OTP, then you need to write to the Zoomcar help and support department. Email related to joining process -support zoomcar. Booking a rental car was never this easy.
You need to visit the website or app and enter your destination. You will be given the choice of cities for pickup and destination. Enter the time, date, and month from when you will need the car. While selecting your ride, you need to choose between a car with fuel or without fuel. Zoomcar has all India Travel Permit, and you can book for almost any place among 45 cities. Now you can go for adventurous road trips without worrying about anything.
Ideally, you have to book the car a few days prior but, in case of emergence, you can also book the car minimum of 24 hours. Zoomcar can drop the vehicle at your doorsteps as well. All members are fully insured while they take the service according to the policy. For insurance related queries, write to Zoomcar insurance partner.
Email related to insurance- zoomcarcare acko. The payment and charges are quite transparent with Zoomcar. The costs vary on different package offers. You can hire a car for a week and go for the best road trips in India.
The prices strike high in the peak season. You have to make advance payments. If you plan to cancel the booking you will be charged Rs. You cannot cancel the booking after the riding time starts. If you have any queries related to payments, you can write or call the Zoomcar support. Email related to payment inquiry- info zoomcar. Zoomcar has given this service of a live assistant, which is available 24X7.
If you meet an accident or face a car breakdown, you immediately need to call the live assistant, and they will provide help. You should not leave the spot until the support arrives.
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